Communication Skills In Business

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Communication Skills in Business

In business, you need to use language effectively in order to give proper feedback.

Look at the diagram below and you will see why feedback is an important concept in professional and business communication.

Feedback is the communication of information that relates to a person's recent actions to the goal.

Feedback tells a person whether their recent actions are taking them closer towards their goals, or NOT.

Your goal is to communicate proper feedback.

Feedback comes in three forms:

1. Constructive criticism.
2. Destructive criticism.
3. Appreciation and praise.

1. Constructive criticism

At times, we all need to receive constructive criticism - Since nobody's perfect!

Therefore, managers should know how to communicate criticism in a constructive manner.

We need managers to communicate any criticism in a constructive manner which will inspire and will give confidence to the receiver.

Failure to give constructive criticism is a common communication error.

Some managers give destructive criticism.

2. Destructive criticism

This is what we do NOT want. It is easy for negative feedback to deteriorate into destructive criticism.

Destructive criticism leads to bad feelings, broken relationships and a reduction in performance.

One of your main aims should be to note the difference between constructive and destructive criticism (feedback) and to perfect your skills in communicating constructively.

3. Positive feedback: Appreciation, praise and thanks

Managers need to give proper appreciation, praise and thanks.

Always remember the power of a few kind words.

Failure to communicate appreciation and praise is a common communication error.

Remember, the lack of appreciation is sometimes the cause of conflict.

One of your main aims in life should be to harness the power of a few kind words.

About the Author: Chris Farmer

Chris Farmer is the founder of the Corporate Coach Group and has many years’ experience in training leaders and managers, in both the public and private sectors, to achieve their organisational goals, especially during tough economic times. He is also well aware of the disciplines and problems associated with running a business.

Over the years, Chris has designed and delivered thousands of training programmes and has coached and motivated many management teams, groups and individuals. His training programmes are both structured and clear, designed to help delegates organise their thinking and, wherever necessary, to improve their techniques and skills.

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Further Reading in Communication - Clear Communication

• Clear Communication
  Clear Communication How would you rate yourself as a clear communicator? Do people always understand your message? Or when you speak, do you suffer the problem of other people NOT properly understanding your exact meaning? You need to develop the skill of clear communication It is important that you do, because...
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• Four Steps to Improve Your Communication Skills
  The ability to communicate well is a vital life skill. In business, being able to communicate your goals to others, clearly, logically and specifically is vital if you are are to succeed.
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• Advanced Communications Skills
  Advanced Communications Skills Advanced Communications Skills - Choose your words carefully Mr Bond, they may be your last! It is possible to mess up BIG TIME, in the blink of an eye, by the clumsy use of language. Words have power. This power can make you more successful or it can...
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• How to be an Effective Communicator
  Effective communication ensures clear understanding. Misunderstandings, confusion, and errors arise when we fail to convey our message accurately. We look at the ways to make ourselves more clearly understood.
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• Better Work Relationships
  Developing your ability to create and maintain excellent relationships will help you enjoy more success in every aspect of your life.
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Looking for Communication Skills Training?

If you're looking to develop your Clear Communication Skills, you may find this Communication Skills Training Course beneficial:

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